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We hate it when we feel like we have been ghosted by a service that we are paying money for, so we want to make sure our clients never feel this way! We can be reached by phone, SMS, or email, and you can get your questions answered, or requests done asap.
Most of our clients get unlimited text edits on their websites, and we aim to do these as soon as possible. Usually we can do this right away, but we always strive to do them within 24 hours.
We know that part of our job is doing the work, but the other part is communicating and being available. So we do our best to be available and to be ready to jump on any tasks that might need to be done.
Anybody that answers emails or calls is empowered to make changes themselves or contact the person directly that can, so that there’s nothing lost in bureaucracy or powerless “customer service reps.”
We are careful to only hire and employ workers who are passionate about what they are doing for our clients.
We believe in constant education, so that all of our employees are generally given fewer tasks than required to fill up their time, so that they can have time to dedicate to learning something that will help them provide an even better service for our clients.
You can see the passion for their work when you hear them describe their role to new employees, or when they talk with clients. They truly love their work, and it shows in everything they do.
When you have passionate people work on your marketing, then good things are bound to happen.
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We are always looking for high performing and passionate workers. We have high requirements, but our workers always feel valued and respected.
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