Customer Service

Average 2 Hour Response Time

We hate it when we feel like we have been ghosted by a service that we are paying money for, so we want to make sure our clients never feel this way! We can be reached by phone, SMS, or email, and you can get your questions answered, or requests done asap.

Most of our clients get unlimited text edits on their websites, and we aim to do these as soon as possible. Usually we can do this right away, but we always strive to do them within 24 hours.

We know that part of our job is doing the work, but the other part is communicating and being available. So we do our best to be available and to be ready to jump on any tasks that might need to be done.

Anybody that answers emails or calls is empowered to make changes themselves or contact the person directly that can, so that there’s nothing lost in bureaucracy or powerless “customer service reps.”